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Troubleshooting "FATAL: 0x80070005: ERROR: Remote update handler container process created (PID: xxxx), but exited before signaling event"

The problem is that one or more client machise is failing to install updates. If you look at the WindowsUpdate.log file, you'll find entries similar to the following:

This error is caused by a DCOM access problem on the machine. The root problem is usually one of two things:

To verify that your default level is appropriate and fix the problem, follow these steps

On a Windows 2000 machine:
1) launch "dcomcnfg.exe"
2) choose "Default Properties"
3) in the "Default Impersonation Level" combo box (at the bottom), choose "Impersonate" or "Identify".

On a Windows XP SP2 machine:
1) launch "dcomcnfg.exe"
2) navigate to "Component Services\Computers\My Computer"
3) right click on "DCOM Config" and choose "Properties"
4) choose the "Default Properties" tab
5) select "Impersonate" or "Identify".

If you have a specfic need to choose "Delegate" you choose that option as well, but I would not recommend it as the default choice if it is not required.

It is possible for the default DCOM access permissions on the machine to be corrupted. This can sometimes happen if the DCOMCnfg tool is used to view or edit the default access permission ACLs.

You can check for this situation and resolve this issue by doing the following:

1. launch regedit.exe
2. Locate the following key: HKEY_LOCAL_MACHINE\Software\Microsoft\Ole
3. Look for the value "DefaultAccessPermission" (NOT DefaultLaunchPermission)

If this value exists, it is possible that the value has been corrupted or is incorrect. If you don't have the need for specific default permissions, you can restore the original permissions on the machine by deleting this value (do not delete the entire reg key, just that one value.)

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This posting is provided "AS IS" with no warranties, and confers no rights.
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