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SYMPTOMS

From the WSUS Administration site, you may see a computer listed in the correct Target Group, but with the status of Unknown and Not Reporting, such as:

Operating system: Unknown
Service pack: Unknown
Operating system language: Unknown
Last status report: Not reported.

Cause

This is casued by the AU client having trouble accessing the computer information using WMI, thus preventing the client from updating its OS information on the server. In the RC release, this has the side effect of the client not getting updates, leaving the client potentially insecure.

Workaround

As a workaround, please run the following command on the server to unblock the client from receiving updates.

osql -E -S <SqlServerName> -Q "UPDATE SUSDB.dbo.tbComputerTarget SET IsRegistered=1 where IsRegistered = 0"

where <SqlServerName> is the SQL server you are using or%computername%\wsus if you are using WMSDE.

Note that this would still leave the client information as unknown, but the client will start receiving updates.

Status

This behavior will be corrected in the final release.